1.Your car is the second largest investment you are likely to make.
Preserve its value and your safety by having it repaired professionally.
2.Do not attempt to drive it yourself if a car is damaged, making it
unsafe. Have it towed to a service center. You are not required by law
to obtain more than one estimate or appraisal.
3.Some insurance companies may want you to visit their drive-in claims
center before having your car repaired. You can do this, or you may
leave your car at your collision repair shop and ask that the insurance
company inspect the car there. Please remember, these centers provide
only preliminary surface assessments, which result in a report of about
65-80% of the actual repair cost. Be sure to ask for a complete
explanation of your appraisal.
4.You have the right to go to the repair shop of your choice. Your
insurance company cannot require you to go to a particular shop.
5.Differences in repair estimates are common. A lower estimate may not
include all necessary work or quality replacement parts. If you are not
sure why one estimate is different from another, ask the shop manager.
Confirm if they will be using genuine manufacturer replacement parts
before you approve the work.
6.Choose a shop that has the Factory Approved equipment and finishes to
do the job right. This is critical in maintaining the safety and value
of your automobile.
Confirm that the shop offers a Warranty on their work.
7.Let the Collision Shop you choose help you negotiate your claim with
the insurance company. This often leads to a better settlement.
California Motorist Bill of Rights
Do I have the right to take my car to the shop of
Yes- YOU MAY SELECT THE REPAIR FACILITY OF YOUR CHOICE.
Should my insurance company be notified
Yes - Your insurance policy generally states that, if requested, you
must file a sworn proof of loss, exhibit the damaged property, and
submit to examination under oath.
Do I need to contact more than one shop for
No - Generally, one estimate from the SHOP OF YOUR CHOICE is required,
unless your insurance policy specifies otherwise. California State law
requires you be given a written estimate before starting repairs.
Am I responsible for the cost of repairs?
Yes - You are usually responsible to the repair facility for payment of
repairs unless your insurance policy specifies otherwise. Ordinarily, if
you are insured, your insurance policy states that the insurance company
will pay you for the loss, less any applicable deductibles or
depreciation. Any arrangements for the payments by your insurance
company are your responsibility.